Install Request Tracker

System Prep

• apt-get install graphviz-dev libgd-graph-perl libgd-graph3d-perl libgd-text-perl graphviz libdbd-ldap-perl libnet-ldap-perl libapache2-mod-perl2 libdbix-searchbuilder-perl

Obtain and Install Request Tracker

• Find latest downloads here: http://www.bestpractical.com/rt/download_file.html
• cd /usr/src
• wget http://download.bestpractical.com/pub/rt/release/rt-4.0.17.tar.gz
• tar zxf rt-4.0.17.tar.gz
• cd rt-4.0.17/
• ./configure --prefix=/usr/local/rt --enable-graphviz --enable-gd --enable-gpg --enable-ssl-mailgate --with-web-user=rt --with-web-group=rt --with-db-type=Pg --with-db-dba=postgres --with-db-database=rtdb --with-db-rt-user=rt --with-db-rt-pass=DBMinion
• make fixdeps
• make testdeps If testdeps fails to find everything, run fixdeps=>testdeps until it does
• make install
• cpan -i RT::Authen::ExternalAuth Directory containing your RT.pm => /usr/local/rt/lib/

Configure Postgres

• echo "host rtdb rt 127.0.0.1/32 md5" >> /etc/postgresql/9.1/main/pg_hba.conf
• echo "host all all 127.0.0.1/32 trust" >> /etc/postgresql/9.1/main/pg_hba.conf
• /etc/init.d/postgresql restart

Configure Request Tracker

• make initialize-database
• in a browser, navigate to https://rt.computerisms.com and log in with user root and password password, then log out.
• psql -h localhost -U rt -d rtdb -c "update users set name='administrator', password='*NO-PASSWORD*' where comments='SuperUser';"
• > /usr/local/rt/etc/RT_SiteConfig.pm; vi /usr/local/rt/etc/RT_SiteConfig.pm
• mkdir -p /usr/local/rt/var/data/gpg

ReConfigure Postgres

• sed -i '/trust/d' /etc/postgresql/9.1/main/pg_hba.conf
• /etc/init.d/postgresql restart

Configure Apache

• vi /etc/apache2/sites-available/rt.computerisms.com.conf
• a2ensite rt.computerisms.com.conf
• mkdir /var/log/apache2/rt.computerisms.com
• chown root:adm /var/log/apache2/rt.computerisms.com/
• service apache2 restart
• samba-tool dns add houselian computerisms.com rt A 192.168.26.10