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Install Request Tracker
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System Prep
- apt-get install graphviz-dev libgd-graph-perl libgd-graph3d-perl libgd-text-perl graphviz libdbd-ldap-perl libnet-ldap-perl libapache2-mod-perl2 libdbix-searchbuilder-perl
Obtain and Install Request Tracker
- Find latest downloads here: http://www.bestpractical.com/rt/download_file.html
- cd /usr/src
- wget http://download.bestpractical.com/pub/rt/release/rt-4.0.17.tar.gz
- tar zxf rt-4.0.17.tar.gz
- cd rt-4.0.17/
- ./configure --prefix=/usr/local/rt --enable-graphviz --enable-gd --enable-gpg --enable-ssl-mailgate --with-web-user=rt --with-web-group=rt --with-db-type=Pg --with-db-dba=postgres --with-db-database=rtdb --with-db-rt-user=rt --with-db-rt-pass=DBMinion
- make fixdeps
- make testdeps If testdeps fails to find everything, run fixdeps=>testdeps until it does
- make install
- cpan -i RT::Authen::ExternalAuth Directory containing your RT.pm => /usr/local/rt/lib/
Configure Postgres
- echo "host rtdb rt 127.0.0.1/32 md5" >> /etc/postgresql/9.1/main/pg_hba.conf
- echo "host all all 127.0.0.1/32 trust" >> /etc/postgresql/9.1/main/pg_hba.conf
- /etc/init.d/postgresql restart
Configure Request Tracker
- make initialize-database
- in a browser, navigate to https://rt.computerisms.com and log in with user root and password password, then log out.
- psql -h localhost -U rt -d rtdb -c "update users set name='administrator', password='*NO-PASSWORD*' where comments='SuperUser';"
- > /usr/local/rt/etc/RT_SiteConfig.pm; vi /usr/local/rt/etc/RT_SiteConfig.pm
- mkdir -p /usr/local/rt/var/data/gpg
ReConfigure Postgres
- sed -i '/trust/d' /etc/postgresql/9.1/main/pg_hba.conf
- /etc/init.d/postgresql restart
Configure Apache
- vi /etc/apache2/sites-available/rt.computerisms.com.conf
- a2ensite rt.computerisms.com.conf
- mkdir /var/log/apache2/rt.computerisms.com
- chown root:adm /var/log/apache2/rt.computerisms.com/
- service apache2 restart
- samba-tool dns add houselian computerisms.com rt A 192.168.26.10